IBC Assessment Kit

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Warranty & Return Policy

 

IBC Assessment Kit

 

90 Day Limited Warranty

Health Profile Institute, Inc. (“HPI”) warrants this product to be free of defects in
workmanship and material under normal use and conditions for a period of 90 days from the date of original purchase. HPI disclaims all other warranties express and implied. There are no warranties which extend beyond the description on the face hereof.

 

IN WARRANTY PROCEDURE
Should service be required during the warranty period, HPI will repair or, at its discretion replace this product, without charge except for a $12.00 fee for handling, packing, return postage and insurance, subject to verification of the defect or malfunction, upon delivery of this product to HPI SERVICE CENTER listed below with proof of date of purchase.

  1. Pack the unit in a well-padded heavy corrugated box.
  2. Enclose a copy of your sales receipt, credit card statement or other proof of date of purchase, along with your name, address, and phone number and a description of the problem.
  3. Enclose a check or money order for the sum of $12.00 payable to
    Health Profile Institute, Inc.
  4. Mail (prepaid) to:
    HPI SERVICE CENTER
    PO Box 777178
    Henderson, NV 89077

Note: This warranty is valid only if the product is used for the purpose for which it was designed. It does not apply to:

  1. Damage or loss caused by negligence, misuse, accident,
    improper installation or operation.
  2. A defect that has been caused by modification or repair
    other than through Health Profile Institute, Inc.
  3. Any liability for incidental or consequential damages.

The Warranty is valid only in the United States of America. This warranty gives you
specific legal rights, and you may also have other rights which vary from state to state.

 

OUT OF WARRANTY PROCEDURE
If the item is out of the warranty period or if you do not have proof of purchase date, then Health Profile Institute, Inc. will perform service for a handling fee of $29 for most items. Follow the shipping / packing instructions listed under the "In-Warranty Procedure" section of the 90 Day Warranty. If you have any questions, email the technical service department at productsupport@healthprofileinstitute.com.

All other returns need to be made directly to the retailer where you purchased the HPI product. The respective return policies for that retailer shall be the guidelines of your purchase.

 


Return Policy & Refunds & Exchanges
for product purchased directly from
Health Profile Institute, Inc.


RETURNING/EXCHANGING NEW WITHIN 30 DAYS of delivery:
You may return any NEW, UNOPENED items purchased directly from Health Profile Institute, Inc. within 30 days of delivery date. Refused packages will have a 20% restocking fee assessed. Items must be returned at the buyers’ expense. We will only pay the return shipping costs if the return is a result of our error.

Any NEW, UNOPENED items may be returned for up to 30 days from the delivery date. New product returns will be eligible for refund, less a 10% restocking fee to help absorb our initial shipping costs.

RETURNING OPENED NEW WITHIN 30 DAYS of delivery:
Any OPENED NEW item returned within 30 days of delivery, and shipped back in the original manufacturer's packaging: The refund is 80% of item's price.

RETURNING USED WITHIN 30 DAYS of delivery:
Any OPENED item returned within 30 days of delivery that is not in its original condition, is damaged, missing parts, or missing packaging: The refund is up to 50% of item's price.

PROCESSING TIME
Returns are processed during normal business hours Monday-Friday. Please allow 10-14 business days from receipt of your package for processing. This time period includes:
5 to 7 business days for us to receive your return from the courier
5 to 7 business days for us to process your return

All other returns need to be made directly to the retailer where you purchased the HPI product. The respective return policies for that retailer shall be the guidelines of your purchase.

 

 

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